Frequently Asked Questions

No coding required! Whappl is designed for non-technical users. You can create interactive WhatsApp bots with buttons, quick replies, lists, images, audios, videos, and PDFs—all through a simple point-and-click interface. If you can use a website, you can use Whappl.

Four gaps separate Free from Professional. 1) Contact limits: Free caps at 100 contacts/month, Pro is unlimited. 2) Intent recognition: Pro's AI understands off-script requests and either answers directly or routes the lead to you if the answer doesn't exist. 3) Automated follow-ups keep Pro prospects warm 24/7. 4) Whappl branding is removed only on Pro, which is still just $10/month.

Whappl automatically sends follow-up messages to leads who didn't complete your workflow within Meta's free 24-hour window. For example, if a lead starts your qualification process but stops at step 2, Whappl will automatically send them a reminder message 24 hours later to re-engage them. This is the best way to build engagement and drive people down your sales funnel—all within Meta's free messaging window, so there are no per-message fees.

Yes totally. You can use your existing WhatsApp Business number. We'll guide you through the setup process, which typically takes just a few minutes. Your number will be fully verified and compliant with Meta's requirements.

If you exceed 100 contacts/month on the Free plan, you'll need to upgrade to the Professional plan to continue receiving messages. We'll notify you before you reach the limit so you can decide whether to upgrade or wait until the next month. The Professional plan offers unlimited contacts.

The optional AI feature (available on Professional plan) is trained on your content. You can upload documents, URLs, or create Q&A pairs. When a lead asks a question that doesn't match your predefined keywords, the AI will search through your content and provide an intelligent answer. This ensures every question gets answered, even if you haven't created a specific response for it.

Absolutely! Whappl includes a website widget that you can embed anywhere on your website. The widget allows visitors to start conversations directly from your site, and all conversations are managed in the same Whappl dashboard. On the Professional plan, the widget has no Whappl branding.

For custom features, integrations, or enterprise needs, we offer a "Built for You" plan. This includes everything in the Professional plan, plus custom development, dedicated account manager, 24/7 priority support (Help Center), white-label options, full API access, training, and setup of outbound messages using Meta templates. Contact us to discuss your specific requirements.

You can get started in minutes! Sign up for free, and you'll have access to a pre-configured WhatsApp test number immediately. You can start building your chatbot workflow right away. Once you're ready to go live, we'll help you connect your WhatsApp Business number. The entire setup process typically takes less than 15 minutes.

Yes, in the custom plan. No in free and professional plans. In free and professional plans, we only answer people who message you first, then send a follow-up after 24 hours. But in the custom plan, we build outbound messages: we set up the whole follow-up plan like after one week, 2 weeks, 1 month, and as much as you need.

We help you build your qualification process via keyword-based answers. You only activate AI if you actually need it. You have full control over what your chatbot says at each step of the conversation.

It won't because you control the answers. If AI is activated in a step in the controlled process, the user knows because we show that AI might make mistakes. You review and approve all responses before they go live, ensuring your brand is always represented correctly.

When a user follows the process we built together. For example: First, here's what we do. Are you interested to know the details? Yes or No. If they click "Yes" (a button with keyword = 1), they'll receive service details. Send 1 to know services details, send 2 for an example, send 3 for pricing, and send 4 for getting started. You design the entire qualification flow based on your business needs.

Yes! Here is our WhatsApp number to our own chatbot: +212606822442. Message us and experience Whappl in action. You can test all the features and see exactly how it works before signing up.

Yes, after 24 hours. Whappl automatically sends follow-up messages to leads who didn't complete your workflow within Meta's free 24-hour messaging window. This helps re-engage leads and drive them down your sales funnel without any per-message fees.

It will work anywhere. You can simply add your embedding code in the head section of your website. The widget is compatible with all platforms including WordPress, Shopify, Wix, Squarespace, custom HTML sites, and any other platform that allows you to add custom code.

Yes, via our platform. You can seamlessly hand off conversations from the chatbot to yourself or your team members. All conversations are managed in the same dashboard, so you can jump in at any time to take over the conversation when needed.

In the CRM in our platform. All your leads and conversations are organized in a comprehensive CRM dashboard. You can search by name, phone number, date, qualification status, and more. Every conversation is tracked, tagged, and easily accessible for follow-up.